Terms of service
Terms of Service
Family Chef
Last updated: September 21, 2026
These Terms of Service (“Terms”) govern your use of the Family Chef website and your purchase and use of Family Chef products and services (“Services”).
By using our website or placing an order with Family Chef, you agree to these Terms.
Eligibility
You must be at least 18 years old to place an order with Family Chef.
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method provided.
Our Service
Family Chef prepares complete, ready-to-heat family dinners for delivery to eligible households.
During our Autumn Pilot, each Family Chef week includes four dinners, generously portioned to serve 4–6 people, delivered together, chilled, in one Monday delivery.
Menus, availability, delivery areas and pricing may change from time to time.
Orders
Each Family Chef week is purchased separately unless we expressly state otherwise at checkout.
Placing an order does not enroll you in an automatically renewing subscription unless an automatic renewal arrangement is expressly presented to and accepted by you at checkout.
Orders are subject to availability and acceptance by Family Chef.
Orders for each delivery week close at 5pm on the preceding Thursday. Changes and cancellations must be made before this cutoff.
After 5pm Thursday, ingredients may already have been purchased and production committed, and orders cannot normally be changed or cancelled.
Pricing & Payment
Prices are shown in U.S. dollars.
For the Autumn Pilot, a Family Chef week is $300, including delivery to an eligible address.
Any applicable taxes or other charges will be shown at checkout before payment is completed.
By placing an order, you authorize Family Chef and its payment providers to charge the payment method provided for the total amount shown at checkout.
If we are unable to fulfill an order that you have paid for, we will refund the amount paid for that order.
Delivery
Family Chef currently delivers only to eligible addresses within our designated delivery area.
Delivery eligibility is determined by ZIP code at checkout.
For the Autumn Pilot, your four dinners are delivered together, chilled, on the Monday of your selected Family Chef week, with deliveries intended to be completed by 5pm.
You are responsible for providing an accurate delivery address and any information reasonably necessary to access the property.
You do not need to be home to receive your delivery where the order can safely be left at the delivery address.
Full delivery terms are set out in our Shipping & Delivery Policy.
Food Safety & Storage
Family Chef meals are delivered chilled and should be refrigerated promptly after delivery.
Customers are responsible for following the storage, handling and reheating instructions provided with their meals.
If packaging arrives damaged or compromised, or you have reason to believe that food has not remained appropriately chilled, do not consume the affected food and contact Family Chef promptly.
Allergies & Dietary Requirements
Family Chef prepares food in a kitchen that handles common allergens.
Ingredient and dietary information is provided to help customers make informed choices, but unless expressly stated otherwise, we cannot guarantee that any meal is completely free from a particular allergen or from cross-contact with allergens.
Customers with food allergies or specific dietary requirements are responsible for reviewing the available information before ordering and deciding whether Family Chef meals are suitable for them.
If you have a question about ingredients or allergens, please contact us before placing your order at table@thefamilychef.us.
Returns, Cancellations & Refunds
Because Family Chef meals are freshly prepared and perishable, food cannot be returned or exchanged after delivery.
Orders may be changed or cancelled until 5pm on the Thursday preceding the relevant delivery week.
Problems involving missing or incorrect items, damaged or compromised packaging, food quality or delivery should be reported in accordance with our Return & Refund Policy.
Our Return & Refund Policy forms part of these Terms.
Website & Account Use
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You must not use our website or Services unlawfully, interfere with their operation, attempt to gain unauthorized access to them, or deliberately provide false or misleading information.
Intellectual Property
The Family Chef name, branding, logos, website content, photographs, written material, recipes and other intellectual property are owned by Family Chef or used with permission.
They may not be copied, reproduced or commercially used without permission, except as permitted by law.
Availability & Changes
We may change menus, ingredients, delivery areas or other aspects of the Services where reasonably necessary.
Occasionally, an ingredient or component may need to be substituted because of availability or quality. Where a substitution materially affects allergen information or the nature of a dish, we will take reasonable steps to communicate the change.
We may refuse or cancel an order where reasonably necessary, including because of product availability, payment problems, pricing errors, suspected fraud or circumstances that prevent us from safely fulfilling the order.
Where Family Chef cancels a paid order and does not provide the purchased service, the amount paid for that order will be refunded.
Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the fullest extent permitted by applicable law, Family Chef will not be liable for indirect, incidental or consequential losses arising from the use of our Services.
Where permitted by law, Family Chef's total liability relating to an individual order will not exceed the amount paid for that order.
Governing Law
These Terms are governed by the laws of the State of New York, subject to any consumer rights that apply regardless of this provision.
Changes to These Terms
We may update these Terms from time to time as Family Chef and our Services develop.
The version published on our website at the time you place an order will apply to that order.
Contact Us
Questions about these Terms can be sent to:
Family Chef
202 Field Point Road
Greenwich, CT 06830
United States