Shipping policy
Shipping & Delivery Policy
Family Chef
Last updated: September 21, 2026
Family Chef delivers freshly prepared, chilled meals directly to your home. During our Autumn Pilot, each week's four family dinners are delivered together in one Monday delivery.
Delivery is included in the price of your Family Chef week.
Delivery Area
The Autumn Pilot is available only within our designated delivery area across parts of lower Westchester County, New York, and Fairfield County, Connecticut.
Delivery availability is determined by ZIP code at checkout. An order can only be completed for an eligible delivery address.
Our pilot delivery area includes eligible ZIP codes within:
Greenwich · Cos Cob · Old Greenwich · Riverside · Darien · New Canaan · Stamford · Rye · Harrison · Larchmont · Mamaroneck · Port Chester
Delivery areas may change as Family Chef expands.
Delivery Day & Timing
Your four dinners are delivered together, chilled, on the Monday of your selected Family Chef week.
We aim to complete deliveries by 5pm Monday.
We may contact you before delivery with additional information about your expected delivery timing.
Delivery Charge
Delivery is included in the $300 price of your Family Chef week.
There is no additional delivery charge for eligible addresses within the Autumn Pilot delivery area.
Receiving Your Delivery
You do not need to be home to receive your Family Chef delivery, provided we can safely access an appropriate location at the delivery address.
Please provide any information necessary to complete the delivery, including gate codes, concierge instructions or other relevant access details.
Where appropriate, your order may be left at your door or another suitable location at the delivery address.
Because Family Chef meals are perishable, we recommend bringing your delivery inside and refrigerating it as soon as reasonably possible.
Address Accuracy & Access
Customers are responsible for providing a complete and accurate delivery address and any information reasonably required for us to access the property.
If we are unable to complete a delivery because the address supplied is incorrect, the property is inaccessible, or necessary access information has not been provided, the order may not be eligible for a refund.
If you notice an error in your delivery information, please contact us as soon as possible at table@thefamilychef.us.
Delays & Delivery Problems
Weather, traffic, road conditions or other circumstances outside our reasonable control may occasionally affect delivery times.
If we become aware of a significant delay, we will make reasonable efforts to let you know.
If your delivery does not arrive as expected, please contact us at table@thefamilychef.us.
Where a delivery failure is attributable to Family Chef, we will provide an appropriate remedy in accordance with our Return & Refund Policy.
Food Safety After Delivery
Family Chef meals are delivered chilled and should be refrigerated promptly after delivery.
Once the delivery has been completed, customers are responsible for appropriate storage, handling and reheating of the meals in accordance with the instructions provided.
If your delivery arrives with damaged or compromised packaging, or you have reason to believe the food has not remained appropriately chilled, do not consume the affected food. Contact us within 24 hours at table@thefamilychef.us.
Order Cutoff
Orders for a Family Chef delivery week close at 5pm on the preceding Thursday.
Changes and cancellations must also be made before 5pm Thursday, as described in our Return & Refund Policy.
Questions or Delivery Issues
If something doesn't arrive as expected, tell us.
Please include your order number and a brief description of the issue.