Frequently Asked Questions
Here are answers to the most common questions about The Family Chef.
If you don’t see what you’re looking for, please get in touch.
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Is this a subscription?
No. The Family Chef is a weekly order, not a subscription. You choose whether to order each week. There is no auto-renewal and no long-term commitment.
What does a Family Chef week include?
Four complete family dinners — Monday through Thursday — with a Main and Sweet for each evening.
How many people can I order for?
As many as there are Places at your Table. Simply choose the number of people you're feeding when you order. Each Place includes four complete dinners for one person, Monday through Thursday.
Do children need a full Place?
Not necessarily. We know that younger children don’t always eat an adult-sized portion. As a guide, two younger children can usually share one Place. Older children and teenagers will generally need a Place of their own. You know your family and their appetites best.
How much does it cost?
Family Chef costs $75 per Place for the week. Each Place includes four complete dinners for one person, Monday through Thursday. Delivery is $10 per Table, regardless of the number of Places.
What is the difference between a Table and a Place?
Your Table is your household. Places are the number of people you're feeding that week. A Table for two needs two Places; a Table for five needs five. Each Place costs $75 for the week, and delivery is $10 per Table.
When are meals delivered?
All four dinners are delivered fresh on Monday by 5pm.
Do I need to be home for delivery?
No. Your meals arrive in insulated packaging, so you do not need to be home when we deliver.
How do I prepare the meals?
Everything arrives fully cooked and ready to reheat. Simple reheating instructions are included with each meal.
How should I store the meals?
Place your meals in the refrigerator when you receive them and keep them refrigerated until you're ready to reheat them.
Can you accommodate allergies or dietary requirements?
During our pilot, we cannot accommodate individual substitutions or dietary requirements. Please review the menu and ingredient information carefully before ordering. If you have a food allergy, please contact Family Chef before placing an order.
Where do you deliver?
We currently deliver to selected towns across Westchester and Fairfield County. Visit Where We Deliver for the current towns and ZIP codes.
When do orders close?
Orders close Thursday at 5pm for the following week, or earlier if all available Places have been reserved.
What happens when a week sells out?
Each Family Chef week has a limited number of Places available. Once all Places have been reserved, ordering for that week closes.
Can I skip a week?
Yes. Because Family Chef is not a subscription, simply don't place an order that week.
What if I have a problem with my order?
Contact Family Chef as soon as possible and we'll work with you to resolve it.